Important information and frequently asked questions

On this page you will find many answers to your questions: our market dates, where you can buy our bags, how long the shipping takes, how to order a custom-made product from us or how to take care of your bag, etc.

If you can't find an answer to your question, send us an email.

We do not have a shop with fixed opening hours, but you are welcome to make an appointment with us by email to visit us in the sewing studio. We will be happy to advise you on site and you also have the option of picking up and buying the bags directly from us.

Weihnachtsmarkt 2023

Samstag 09. Dezember & Sonntag 10. Dezember 2023

Wir freuen uns dieses Jahr wieder beim Weihnachtsrodeo dabei zu sein. Wir sind ganz gespannt auf die neue Location im Colosseum Berlin in der Schönhauser Allee 123 in 10437 Berlin.

Im stimmungsvollen Ambiente des Colosseum Berlin präsentieren sich über 150 Aussteller aus den Bereichen Design, Mode, Streetfood, Schmuck und Kunst.

We have most of the bags in the shop in small quantities in stock. After your order, they will be prepared for shipping and shipped no later than the next working day. The delivery time is next to the article and is 3-5 days within Germany. There are a few items that have a longer delivery time because they are only manufactured after the order has been placed, for example if additional options are desired for your product. These delivery times are also listed with the item.

We ship our bags climate-neutrally with Deutsche Post AG. Small products as Warenpost and larger products as a parcel with DHL Go Green. The emissions caused by shipping are offset by investments in global climate protection projects.

We do not include shipping costs in the item price. NOAS is a small company with fair pricing. If you buy several items, you actually save because we ship all packages within Germany for €5.80. Small products are sent to you in bubble bags made of grass paper for €3.65 as goods post. The shipping costs include the costs for the shipping provider and packaging material.

Outside of Germany, we ship our bags in several scales according to size and weight. As soon as you enter your address in the checkout at the shopping cart, the actual shipping costs for your order will be calculated.

Customer request - individual production

Yes, we also offer individual material production. This depends on the product you want, whether the material is suitable for the product and whether we currently have it in stock.

We are happy to make small products for you in between. There will be order rounds for more complex and large products such as roll-top backpacks, mini backpacks and daybags in the future.

There are times when we cannot offer this service. E.g. Christmas, market season, when we are working on a new product or otherwise there is a lot to do. Since NOAS is a small company and we would like to continue to implement your wishes, this is a good solution for both sides. We offer an order round when we have the capacity for it.

You are welcome to write to us at any time if you have a request. We will then inform you when the next round of orders will take place. The order rounds are announced on Instagram and on our website.

I will inform you on Instagram or on our website when an order round starts and ends. Only during this period do we accept your individual orders by e-mail .

We have created a customer request page , here you will find most of the materials that are available for your production. We will be happy to discuss everything else personally by e-mail.

We collect your wishes during the order round, then when the order round ends, we start with the production of your orders. Please also understand that we can only accept a certain contingent of orders and that we are free to end an order round early.

We charge an extra fee for custom-made products, depending on the work involved, the product and the material. Custom-made products are more time-consuming in production. We will also advise you by e-mail as to whether your request can be implemented until we have agreed the order with you.

This depends on the desired product and what is currently planned in our day-to-day business. We will therefore agree an individual delivery time with you by email when we discuss your order. NOAS is a small company and therefore the agreed production time can sometimes take longer. Please understand if you send us an inquiry.

The right of withdrawal for individual productions if you do not like it is excluded, since we manufacture the product according to your wishes and we do not offer it in our range. This means that if something should be defective, you are of course entitled to have your production repaired. Write to us and we will find a solution together. You can also read about this in our cancellation policy .

Products & Materials

Activate the back in stock mail on the article page in the shop and we will inform you by e-mail when the desired product is back in stock. You are also welcome to send us an email in advance for more information.

Here you come directly to the material & care page.

If you are still unsure, then write us an email .

My order

Within 14 days you have the right to cancel your order in our shop. Send the bag back to us during this time and enclose a small note with the package so that we know what it is about. You are also welcome to inform us in advance by e-mail and give us the tracking number of your return. As soon as we receive the bag, we will refund the purchase amount. Please note that the return costs are borne by the buyer.

Here you go directly to the cancellation page in our shop where you can read all the information about your return.

Did you make a mistake when placing your order and selected the wrong item? Then write us a message to info@noas-shop.com